Order Issues

• I'm missing an item in my order, help!

  Uh oh, looks like we've made a mistake - so sorry about that! Just send us a message either in the chat below or to our email at hello@waterlust.com to let us know and we'll get it taken care of right away.

• I received a damaged item in my order, help!

  Uh oh, looks like your item slipped through our quality control - so sorry about that! The quickest way to resolve this issue is to create an exchange through our self-service returns portal. Just select "item is damaged" and that you'd like to exchange it, and the system will issue you an instan...

• I received a wrong item in my order, help!

  Uh oh, looks like we've made a mistake - so sorry about that! The quickest way to resolve this issue and get what you actually ordered is to create an exchange through our self-service returns portal. Just select "wrong item" and that you'd like to exchange it, and the system will issue you an in...

• Order says "delivered" but it’s not here, help!

  First - don't worry, we'll make sure you get what you ordered, no matter what. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also, ask your neighbors if they may have received it for you. We ask that you wait a few...